This is how the defect report system works
The NFC tags from EineStadt can be mounted onto all kinds of objects in public space. After opening the system has been published to the people and somebody discovers a problem, he can touch the NFC tag attached to the object with his smartphone. The pre-installed mobile phone browser opens immediately. No app download is necessary. For example, full trash cans, defective street lamps or broken play equipment can be reported very easily. At any time of the day or night and without having to ask the right contact person.
The city administration or the service provider then receives a message from the ticket system and sees directly on the map where the deficiency is. After the deficiency has been successfully repaired, the citizen automatically receives a response - for example "lamp repaired".
The city of Schwabmünchen uses the app to eliminate citizen concerns
Your Citizen ...
... is able to problems day and night
... can send messages directly to the right contact person
... gets attention from tha municipality
... receives automatically feedback as soon as the deficiency got repaired
... can get additional information about the retrieved object, for example, the tree species
Your municipality / company ...
... receives all messages in a clear ticket system
... sees the location of the defective object very practically on a map
... can make clever use of the citizens' potential
... has no extra effort, as the feedback is automatic
... ensures the quality of the public space
The advantages of a defect reporter app:
A win-win situation
Is the slide, swing or climbing frame broken? With the citizen registration system from EineStadt, citizens can easily report defective playground equipment to the city or municipality. Damage and problems can be repaired more quickly and the safety of the playground can be guaranteed. Overall, this guarantees the quality of the public space.
Citizens can use the reporting system simply help prevent accidents and break-ins. If a street lamp in the neighborhood is broken, you can easily report it using your smartphone. As soon as the lantern is repaired, the citizen automatically receives feedback. A win-win situation for everyone involved.
Trash cans & dog stations
Full rubbish bins and not properly disposed of dog bags pollute the cityscape. EineStadt offers a Smart City solution for waste management companies and municipalities for this problem. With the citizen registration system, residents can easily report full trash cans or missing bags.